We currently ship across the GCC and Lebanon. To enquire about shipping to one of these countries or a different destination, please contact us.

Standard shipping in the U.A.E normally takes 1- 3 days. Next day shipping is available on all Dubai orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). If you really need something urgently, you can also visit our showroom based in Al Quoz industrial area 1 in Dubai.

If you’d like to return an item, please contact us within 7 days of receiving your order.

Returned items must be:

• In the same condition as received.
• Unused, with all tags attached.
• In the original packaging.
  

Refund Method
We do not offer cash refunds. Approved returns will be issued as a store credit for the item value minus the delivery charges and payment processing fees.

Shipping Fees

• UAE deliveries: AED 50 (non-refundable)
• GCC deliveries: Shipping fees vary by country and are calculated at checkout (non-refundable)
  

Non-returnable items

• Pre-ordered items
• Books
• Wallpapers
• Textiles
• Artificial flowers
• Last display / showroom model pieces.
• Sale items or items purchased during promotions or clearance.
• Items that have been assembled (as assembled items cannot be safely de-assembled and returned).
  

To start a return, simply email us at contact@urbannest.ae mentioning your order number and our team will guide you through the process.

Once an order is placed, our team gets to work right away to process and prepare it, so unfortunately, cancellations and refunds are not possible.

However, you may return eligible items within 7 days of delivery, provided they are unused and in their original packaging. Approved returns will be issued as a store credit for the item value minus the delivery charges and payment processing fees.
We do not offer cash refunds.

Shipping Fees

• UAE deliveries: AED 50 (non-refundable)
• GCC deliveries: Shipping fees vary by country and are calculated at checkout (non-refundable)
  

Non-returnable items
The following items are not eligible for return:

• Pre-ordered items
• Books
• Wallpapers
• Textiles
• Artificial flowers
• Items that have been assembled (cannot be safely de-assembled and returned)
• Last-display / showroom model pieces.
• Sale items or items purchased during promotions or clearance.
  

If you’re unsure about a product, we strongly recommend reviewing the product description carefully and measuring your space, doorway and potential elevators to access the space before placing an order.

To help you decide, we also offer a Home Trial Service, allowing you to experience the product in your space before committing.

Still have questions? Feel free to reach out to our team at contact@urbannest.ae.

Pre-orders allow you to reserve products that are not currently in stock but are on their way. If a product is marked as "pre-order" or "backordered" it means it will be delivered at a later date. Each pre-order item has its own estimated delivery timeline, which we aim to make visible in the product description.

Please note that orders containing multiple items may have different lead times and arrive separately. If you have any questions or need clarification on delivery timelines, feel free to reach out to us at contact@urbannest.ae.

Yes, we do! We understand that choosing the right piece for your home can be tricky. That’s why we offer a Home Trial Service within the Emirate of Dubai only.

This service allows you to try max. of 4 selected items of furniture, artwork and rugs in your space before making a final decision. Test drive your top picks for a maximum of 1 hour with our team. It’s a great way to see how the size, style, and color work within your existing interior.

To book a home trial or learn more about eligible products and areas covered, please email us at contact@urbannest.ae or WhatsApp us on +971 54 792 5204. Our team will be happy to assist you!