Shipping & Returns

Shipping UAE

All orders are delivered within 3 business days.
We offer free shipping within the United Arab Emirates for orders above a value of 400 AED. For all orders under 400 AED we charge a delivery fee of 25 AED. 

Aramex is our partner for deliveries within the UAE. Once your order is placed and confirmed, you will receive a confirmation email with an Aramex tracking number ( AWB number), with this number you can track the status of your order.

We ship out multiple times a week and you can expect your order to be delivered to your location within 3 working days.
If you need something fast and yalla yalla urgent there are always options, just send us a message and we'll figure something out.

Shipping International
For international shipping please drop us a message, so we can calculate the shipping costs.

All international orders may be subject to taxes and duties. These fees are charged by your respective government and are entirely separate from any shipping fees.
**Please note, packages can be delayed by customs, which unfortunately is out of our control. This is a rare occasion, but it can happen.**

Showroom visit & pick up
We do our best to make sure that our website has the best product and impression photos, to show the right colours and bringing it's size into perspective. All dimensions and specifications are mentioned under product information.

However, if you are still doubting, then you are more than welcome to visit our showroom at the IBN Battuta gate offices in Dubai (by appointment only) to see the products prior to purchase.

To pick up your order at our Showroom please select "pick-up at our showroom" in your cart.

To schedule an appointment just send us a message.

Returns
We do not accept any returns or exchanges. In case of doubts of purchasing the products, you are welcome to schedule an appointment to visit our showroom located at the IBN Gate office in Dubai or visit one of our many pop-up events.

Refunds - damages
We offer refunds on all merchandise damaged during delivery or on arrival, although we will do everything in our power to ensure your item is packaged properly to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in.

Send us your complaint and photos within 24 hours after delivery and we will action it immediately.

General conditions
Due to the handmade nature and use of natural materials for our products, each item is unique and no two are the same. We value craftmanship and natural materials and therefore don’t see this as imperfections, but believe this is proof of its uniqueness and adds to the beauty and charm of our products.

Payments
We offer the following payment options are:

- Credit card through the Paytabs portal (www.paytabs.com)  for Visa & MasterCard.
- Cash on Delivery (COD) through our logistics partner Aramex at your selected delivery address within the UAE.
- Cash on Delivery (COD) on collection at our showroom.

All sales prices mentioned on our website are in UAE dirhams (AED) and do not include VAT. 

Order processing and Business hours
Our business hours are Sunday to Thursday from 10:00 - 16:00 pm.
All orders are delivered within 3 business days. Business days do not include weekends and national UAE holidays. Orders placed on weekends and holidays will not be processed until the following business day.

Orders placed after 4 PM UAE time will not be processed until the following business day.

 

Please feel free to email or whatsapp us with ANY questions, we're here to help you!

Email: contact@urbannest.ae
Tel: +971 54 792 5204

 

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