Shipping & Returns

Shipping UAE

All orders are delivered within 3 business days.
We offer free shipping within the United Arab Emirates for orders above a value of 50AED. For all orders under 50 AED we charge a delivery fee of 25 AED. 

We ship out multiple times a week and you can expect your order to be delivered to your location within 3 working days.

If you need something fast and yalla yalla urgent there are always options, just send us a message and we'll figure something out.

Shipping International
For international shipping please drop us a message, so we can calculate the shipping costs.

All international orders may be subject to taxes and duties. These fees are charged by your respective government and are entirely separate from any shipping fees.
**Please note, packages can be delayed by customs, which unfortunately is out of our control. This is a rare occasion, but it can happen.**

Showroom visit & pick up
We do our best to make sure that our website has the best product and impression photos, to show the right colours and bringing it's size into perspective. All dimensions and specifications are mentioned under product information.

However, if you are still doubting, then you are more than welcome to visit our showroom located in Al Quoz, Dubai.

To pick up your order at our Showroom please select "pick-up at our showroom" in your cart.

Returns

If you are not satisfied with your purchase and look to return it,
we're here to help! 
We accept exchanges or returns only within 7 days of the date of purchase against a store credit - valid for 3 months or for a different product of equal value
  • Return items must be in their original product packaging with no visible signs of wear or use.
  • Discounted items are final and cannot be returned or exchanged.
  • We do not accept returns or exchanges on the following items :
    • Soft furnishings : rugs, mats, throws, bedspreads and cushions.
    • Wild Botanists dried flowers.
    • Pre-order items
  • For any product that is already assembled, the return or exchange will be subject to approval by Urban Nest management.
To initiate a return or exchange, please call us on +971 54 792 5204 or send us an email to contact@urbannest.ae.  
You can visit our showroom to return/exchange the item, or we can pick it up for you at an additional cost : AED25 (Dubai) and AED50 (for all other Emirates). The fee can be paid by cash, credit card (via a payment link sent by us) or deducted from your store credit. 
Different charges might apply depending on the volumetric weight of the item.
Gift Receipt
When purchasing a gift with us, ensure a gift receipt is added on your order, mentioning the purchase date and order number. The exchange is accepted within 14 days of purchase date for a different product of equal value. A gift receipt is non refundable.

Refunds - damages
We offer refunds on all merchandise damaged during delivery or on arrival, although we will do everything in our power to ensure your item is packaged properly to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in.

Send us your complaint and photos within 24 hours after delivery and we will action it immediately.

General conditions
Due to the handmade nature and use of natural materials for our products, each item is unique and no two are the same. We value craftmanship and natural materials and therefore don’t see this as imperfections, but believe this is proof of its uniqueness and adds to the beauty and charm of our products.

Payments
We offer the following payment options are:

- Credit card through the Paytabs portal (www.paytabs.com)  for Visa & MasterCard.
- Cash on Delivery (COD) through our logistics partners at your selected delivery address within the UAE.
- Cash on Delivery (COD) on collection at our showroom.

All sales prices mentioned on our website are in UAE dirhams (AED) and  include a 5%VAT. 

Order processing and Business hours
Our business hours are Saturday to Thursday from 10:00 - 18:00 pm.
All orders are delivered within 3 business days. Business days do not include weekends and national UAE holidays. Orders placed on weekends and holidays will not be processed until the following business day.

Orders placed after 4 PM UAE time will not be processed until the following business day.

 

Please feel free to email or Whatsapp us with ANY questions, we're here to help you!

Email: contact@urbannest.ae
Tel: +971 54 792 5204

 

We are offering FREE SHIPPING and COD in the UAE.

For Dubai - next day delivery (excl. Fridays)
Other Emirates - max .3 days

Showroom Open to Public:
Every day 9 AM to 6 PM.
Closed on Fridays.

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